Ignite and Unwind Pilates Liability Waiver and Terms of Service
Payment
Payment in full at time of booking is required for all sessions
Session etiquette
● Please arrive at least 5 minutes before the session start time so you can be ready to begin your session on time
● If you are late to a 1:1 session your session will still finish at the advertised time (i.e. you will have a shorter session)
● If you are late to a semi private or group session you may not be admitted if admitting you will cause disruption to other students. Admittance is at the sole discretion of the instructor leading the session
● Glass drinking vessels are not permitted in the studio for safety reasons - if they break people can cut their feet. Please use metal, ceramic or plastic drinking vessels
● Phones, watches and all other devices must be turned off during sessions
Course / pass expiry
● If buying a course, sessions do not accrue/can not be carried forward
● 10 pack class passes are valid for 3 months from the date of the first session
Canceling / rescheduling sessions
● Course sessions are not able to be canceled or rescheduled. If you miss a course session this week you can’t do an extra session next week.
● For 1:1 sessions 24 hour cancellation notice is required to avoid losing your session credit
● You can reschedule at no charge with greater than 24h notice, and rebook within the set days and times published on my website/calendar link
● Your cancellation fee will only be waived where there are exceptional circumstances. Exceptional circumstances are at my discretion; examples of exceptional circumstances include:
○ Death or hospitalization of a direct family member (parent, spouse, child, sibling)
○ Natural disaster event such as a flood, tornado or forest fire
○ Normal fluctuations in daily routine including work, school, family or spouse timetables are not considered to be exceptional circumstances
● Memberships can be suspended for a total of 4 weeks in any 12 month period (minimum suspension period is 14 days)
● To cancel your membership you need to give 14 days written notice by emailing [your email address] state your full name and the date you would like your membership to end (must be at least 14 days in the future)
Payment in full at time of booking is required for all sessions
Session etiquette
● Please arrive at least 5 minutes before the session start time so you can be ready to begin your session on time
● If you are late to a 1:1 session your session will still finish at the advertised time (i.e. you will have a shorter session)
● If you are late to a semi private or group session you may not be admitted if admitting you will cause disruption to other students. Admittance is at the sole discretion of the instructor leading the session
● Glass drinking vessels are not permitted in the studio for safety reasons - if they break people can cut their feet. Please use metal, ceramic or plastic drinking vessels
● Phones, watches and all other devices must be turned off during sessions
Course / pass expiry
● If buying a course, sessions do not accrue/can not be carried forward
● 10 pack class passes are valid for 3 months from the date of the first session
Canceling / rescheduling sessions
● Course sessions are not able to be canceled or rescheduled. If you miss a course session this week you can’t do an extra session next week.
● For 1:1 sessions 24 hour cancellation notice is required to avoid losing your session credit
● You can reschedule at no charge with greater than 24h notice, and rebook within the set days and times published on my website/calendar link
● Your cancellation fee will only be waived where there are exceptional circumstances. Exceptional circumstances are at my discretion; examples of exceptional circumstances include:
○ Death or hospitalization of a direct family member (parent, spouse, child, sibling)
○ Natural disaster event such as a flood, tornado or forest fire
○ Normal fluctuations in daily routine including work, school, family or spouse timetables are not considered to be exceptional circumstances
● Memberships can be suspended for a total of 4 weeks in any 12 month period (minimum suspension period is 14 days)
● To cancel your membership you need to give 14 days written notice by emailing [your email address] state your full name and the date you would like your membership to end (must be at least 14 days in the future)