My bookings or classes aren't showing
How to refresh the app and confirm you're on the right studio and location.
An empty list is nearly always one of three things: the app needs a refresh, you're looking at a different studio, or you're looking at a different day or location. Here's how to check each.
Work through these
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Pull down to refresh
Swipe down on the list. The app fetches the latest from us — this fixes it most of the time.
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Check which studio you are on
The studio name is at the top of the Studio tab. If it is not Ignite and Unwind Pilates, switch back to us — your bookings with us only show while our studio is selected.
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Check the date
The timetable opens on today. If you are looking for next week, move the day selector or use the calendar.
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Check the location
If we run more than one location, make sure you are not filtered to one you do not attend.
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Close the app fully and reopen it
Not just backgrounding it — swipe it away and start it again.
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Log out and back in
The last resort, and it clears up anything left stale. A one-time code gets you back in without needing your password.
Still nothing?
The class already ran
Past classes move out of upcoming bookings and into your history.
The class was cancelled
If we cancelled it, your booking was cancelled too — check for a message from us.
You are on a second account
Signing up twice with different emails is easy to do. Check which address you are signed in as.
It was booked on another profile
A class booked for a family profile shows under their name, not yours.
Your bookings
Ignite and Unwind Pilates
Tap to switch studio
No upcoming bookings
Pull down to refresh, or check you're on the right studio.
